Customer Rating: 
Summary: Good quality hose reel
Comment: I settled on this particular hose reel after reading lots of Amazon reviews for various reels. This one seemed to have the best reviews, and I suppose I was also swayed by the fact that I've owned a Rapid Reel hose reel for my air compressor hose for a number of years that has proved extremely durable and handy.
It comes in a remarkably small box given the size of the assembled unit, they did a pretty darn good job on the packaging. I got mine assembled in about 15-20 minutes, despite my toddler trying to haul off the wheels. The design is such that the handle always has a bit of flex to it even if you torque down the bolts pretty tight. I wish that it ended up a bit more rigid, as the flex makes it feel odd. But otherwise this thing ends up like the tank that I expect from Rapid Reel. The section of feed hose is very high quality Goodyear hose, the zip tie for holding your hose in the right spot on the reel is very beefy and has a tab so you can loosen/remove it if needed.
The unit has a friction brake on it so that gravity doesn't unspool your hose for you. The friction level is adjustable, but seemed fine with my hose out of the box. It rolls easily, and doesn't seem to be in any danger of tipping over even if you pull on the hose to get it to unspool. I pulled at a 90 degree angle from the spool from about 20 feet and the handle conveniently helped align the hose and it unspooled just fine.
Customer Rating: Summary: Great product and company, solid engineering and detailed documentation
Comment: Have wasted money before buying plastic hose reels that look good in the store and appear to function. These barely lasted a year, and never survived a winter, even when brought into the garage. Forget about leaving them where they are exposed to the sun. I'e had this reel for about a month now and it is rock solid. I've got high quality heavy duty rubber hose on it and it handles it with no problem.
There was some work to put this together, BUT, it was very well packaged and the instructions were written by an english speaking person - (at least what was written). The step-by-step diagrams and attention to details made assembly a breeze. The quality of everything, including the follow-up with the shipping notice from the company was excellent.
I would buy another and recommend this to friends/family as the best hose reel I've had and used. Again, this hasn't gone through a winter, BUT, I believe this will last and be backed by the company. So far this experience reminds me of the one I've had with my Weber Gas Grill, I paid a premium price, but my Weber is 14 years old and going strong. I've had to replace a few items that wore out due to normal wear and tear, but Weber has been there to provide replacement parts. Think these guys will be there also.
Customer Rating: Summary: Hose reel
Comment: Product is excellent quality. Fairly easy to assemble. Delivery was very fast (2 days). A little pricey but a product that will last for years.
Customer Rating: Summary: I should have bought this from Amazon!
Comment: I saw this in a catalogue and, like everyone else who has had problems with the cheap plastic reels, this looked like a no-brainer. Unfortunately, I didn't think to come to Amazon, so I paid $199.95 plus shipping. Ugh. I've learned my lesson. My only complaint (so far, I haven't used it much as we've had so much rain) was not with the product but with the catalogue company. Nowhere in the catalogue, or on their website, does it say "assembly required". As it turned out it was easy to put together. I just wasn't expecting it so on receipt I was angry. I emailed the catalogue company and they said I should have asked their customer service department WHEN I ORDERED IT. Why would I think to do that when it did not state that it would need to be assembled?!? In future, when I find something in any catalogue, the first thing I will do is come to Amazon.
Customer Rating: Summary: Best Hose Reel Cart Ever
Comment: We were looking for a rolling hose reel cart & everything available in the stores was either plastic or very large (if it was made of metal). This cart is small enough to not be an eyesore, but, large enough to hold 150 feet of hose. The grey powder coated metal finish is also very attractive & durable. The ease of operation could not be better. Until now, watering has been a major hassle. This cart makes using the hose & putting it away a snap!
