Customer Rating: 
Summary: Great Product
Comment: The PalmTX is a great product. Well designed, light, reliable. The processor seems quick enough for most tasks and the display is easy to read. It is certainly a step up from previous products and I especially enjoy the WIFI access. The one disappointment I have is that it is a little slower in translating graffiti strokes to text. I have not yet learned to slow down and so I must correct many mistakes. I'm sure I will adjust, but I do miss the previous speed which appraoched normal printing.
Customer Rating: 
Summary: Not the best device one can get for it does.
Comment: Having owned a Palm III, my first impression with the TX was that it is cheaply made. The TX is slightly bigger than the III but much lighter and feels "plastic." The Palm III worked well for contacts and appointments. The TX does a lot more, but not very well. If you want to email, web-surf, and use Words & Excel on a handheld, opt for a device with a finger-size keyboard. For the price of a TX, you will get a lot more by paying only a little more.
The bottom line: If you are a diehard Palm user, the Tungsten will do you fine. If you really want more out of your Palm, go for the Treo, or even a Blackberry.
Customer Rating: Summary: Never really worked...
Comment: ...and I should have sent it back, but I didn't get around to it. I've reloaded the software a few times. it never boots, it never syncs, and then it just dies by repeatedly rebooting. it even wore out it's battery doing that. ugh.
I loved my earlier Palms and I like the operating system and the ease of use, but I've grown weary of having to carry a phone and a PDA. I tried a Treo but that had it's challenges, so believe it or not, I've got an iPhone. as a PDA, it pales, but as an overall, I'm satisfied. Sigh. I miss by Palm Tungsten-3 with the slide up and down feature.
Customer Rating: Summary: Once a great product, no longer
Comment: I'm not exactly sure who to blame for the problem - but here it is:
Palm TX was great - once.
Palm TX (nor any palm from the Googling I've been doing) does not hot sync with Vista (especially Vista 64, which I have) and Palm is doing nothing about this. Why?
The Palm Desktop software (and hotsync tool) was made by a company called "Access" which is mostly defunct now.
All newer PDAs run Windows for Mobile devices and those will sync.
So - if you're running Vista or at some point will be upgrading your Windows XP box, don't expect your Palm to sync if it is not running Windows for Mobile devices.
I'm saddened that Palm would show so little support for a good product. Me? I'm going to buy a PocketPC to replace my working Palm TX. I'll give that thing away.
Customer Rating: Summary: Faulty screen too much hassle
Comment: I've owned several Palm devices over the years, and have been a loyal customer. I was excited to buy the TX, as it has a lot of the features I look for in a handheld. When it works, it is great -- wifi, Bluetooth, great resolution, etc. It really has a lot of nice features -- the two stars I give it are for those features. Unfortunately, the sub par construction of the unit itself makes owning it more hassle than it's worth.
Over the last year, the device has had to be replaced under warranty for a faulty screen twice, and it's starting to develop the same problem again. It was also replaced once for a faulty memory card slot (that was on a replacement I'd just received). Each time, the device was replaced and not repaired, so in all I've had four TX's, and each of them have had significant problems. I think that's a fair sampling of the device to know problems are persistent and significant.
The faulty screen issue is well known and has been experienced by several owners (a quick tour of Palm's help forums bear this out). It becomes horribly uncalibrated and no amount of software calibration can fix it. Replacing the device with the same model does no good, because the problem will just happen again.
Never have I been told by Palm why the screen issue occurs, and obviously they don't do anything but replace it with another unit which is pretty much destined to develop the same problem.
I can literally see bubbles just under the outer plastic of the screen on my current unit, and parts of the bottom of the screen are faded, not to mention the battery on my recently replaced device is already draining far too quickly. I've only had this latest replacement for about four months.
Now that my device is no longer under warranty and is once again faulty, I'll be switching another manufacturer. I don't want to, as I have a lot of purchased software for the Palm OS, but I don't see another alternative.
