Customer Rating: 



Summary: It refuses to save new entries!
Comment: I bought the first version, which is basically an organizer, as other reviewers have said. I liked it for my purposes and was quick to buy the updated version when it was released. The problem with the newer version is that it refused to save any new entries I made. With neither of them did I figure out how to transfer text to my MS Word documents. I e-mailed the manufacturer with the problem and was told that it mysteriously did that with some computers and there was no way to fix it. They refunded my money promptly, and that was the best part of my experience with this software. I do not recommend it.
Customer Rating: 



Summary: Just an organizer....writing is always up to you
Comment: It claims a lot but really is nothing more than the same thing I do in MS Word. It's not intuitive at all. It actually takes more time to figure out than save you time. No tabs, no spell check, etc. The refund policy is hard to find. I looked. I threw it into the garbage. I just wanted it to organize my characters and it barely could do that but with longer printing that I do with MS Word. Junk software.
Customer Rating: 



Summary: Not practical.
Comment: This software "New Novelist" is not at all practical for anyone who is trying to write. It also does not run well with Vista. I definitely would not recommend it to anyone. What it mainly lacks is the ability to see and put all the information you entered together. It's more like hide and seek or out of sight, out of mind. I tried to print what I wrote so I could peice it together on paper but it didn't have the ability to conform to my needs. Sorry! Just not realistic.
L Laverriere, Amazon customer
Customer Rating: 



Summary: Not what I expected
Comment: I bought this software (two days ago) from the product website as a download + CD. There was a 28-day money-back guarantee. I only used the program for 1 day.
After spending much time entering data, I was ready to begin plugging my already written manuscript into the software. As I began the edit process, I realized the program is nothing but organizational software. If I had only had bits and pieces of my novel scribbled on note pads, perhaps I would have appreciated the software more than I did.
I was shocked that the word processor did not have word count or spell check features. The name generator formulated some strange suggestions. It also underlines contractions, within dialogue, as though they are errors.
Customer Support:
First of all, I did not receive a confirmation e-mail following the purchase. I checked my bank and the transaction showed up in my account. When I visited the product website, there was no web form available to contact customer service. I decided to surf over to the software manufacturer's website. I sent a message letting them know a form was not available on the product site and that I desired a refund. Then I went back to the NewNovelist site and used their tech support web form to request a refund and ask that they not send the CD. First thing this morning, I got an friendly e-mailed message confirming the refund.
Customer Rating: 



Summary: New Novelist
Comment: Now this is a great software program! Although I have already written and published two novels, ("Devil's Game" and "My Friend Sam") with three more in the works, this program adds a great deal of "splendor" to your efforts. It strongly "urges" the aspiring novelist to think out his/her characters in advance. This offers more opportunities for them to go off in interesting tangents. I recommend it very highly!