Customer Rating: 
Summary: Good unit with some failings. Fix for failure to turn on.
Comment: I've had my E2 for 2 or 3 years now. I had one warranty exchange unit early on because the speaker failed, but since then everything was fine.....until today. Unit won't turn on. Googled for a solution and discovered an issue and solution that is quite common. Take out the four torx screws from the back of the unit and carefully prise the two halves apart. Disconnect the small plug on the battery lead from the circuit board, wait 10 or 20 seconds and re-connect. My E2 came back to life immeadiately, just the clock to reset. Some users report having to use the reset button to get back to normal operation but this seems to work most times.
Customer Rating: Summary: VERY GOOD
Comment: I am hooked on the Palm Pilot interact method. I used to prefer the key board, but I eventually accepted the touchscreen and I would never go back.
The is an excellent information platform, buy with confidence.
Customer Rating: Summary: Defective unit received
Comment: Buyer beware! I received a defective unit and it has been hell getting a working unit issued using the Palm repair center. My first call resulted in no action since the non-English speaking representative did not write down my email address correctly. When I called back in a week later I was sent an email telling me to package and ship the product back to them AT MY EXPENSE and wait another 2 weeks to get a working unit which I am still waiting on! I would never purchase another product from this company again.
Customer Rating: Summary: Don't buy the E2 Tungsten
Comment: I have had this handheld for 4 years now. It seems to crash every 6 months. I can't turn it on at all, and days of charging have no effect. I usually pull it out after a few months and plug it in to the outlet. Twice now it has come back to life.
If you have a handheld that crashes like mine and many others, try every few months to plug in both the charger and the USB cord--but don't connect the USB to the computer. Both times when it has come back to life for me, I had it plugged into the wall and I put in the USB cord to the palm but not connected to the computer. I wonder if there is some sort of short.
Like most other reviews have said, the cost to 'repair' the handheld is as much as the cost of a new one. Palm should really be embarrased about this.
If you are thinking of buying, don't get the E2 Tungsten. I won't buy from Palm again, either.
Customer Rating: Summary: LOVE this product!!!
Comment: I have owned my Tungsten E2 for about a month now. It is the BEST. I can keep everything organized and right where I can find it. Buy this now!!!
